Manufacturers - Designers - Architects - Contractors - Developers

Toll Free : 1 877 990-8254
top-tradeshows

Warranty

We realize that purchasing our furniture is an investment in quality that will last for generations to come.

Sylka's limited warranty period of one year begins at the time of furniture reception.  If a manufacturing defect is discovered during this time, it is important that you promptly notify Sylka by E-Mail at info@sylkafurniture.com or by phone at 877 990-8254.

Sylka will then at their sole discretion, repair or replace, any piece or part found by Sylka to be defective in material or workmanship.  Modifications done by the consumer or other parties will void this warranty.  In addition, damage from misuse, neglect, incorrect maintenance or abuse is not covered under the warranty.


Wood

Taking quality care of your wood furniture will ensure your enjoyment for years to come.  We use quality hardwoods in the production of our furniture.

As wood has water as a component of its makeup your furniture will shrink and expand with changes in relative humidity and temperature, these are normal and expected changes throughout the year. To lessen the effects of wood movement avoid placing your furniture directly in front of heat sources such as fireplaces or radiators. Avoid exposure to direct sunlight; use a humidifier in cooler/drier seasons and air conditioners in warmer seasons. Relative humidity should be maintained at approximately 40 – 45% to lessen the effects of shrinking or expanding. A humidifier is always recommended in a home with solid wood products. Seasonal movement of solid wood products are not considered warranty issues. 


Unfinished chairs

Except if requested, all of our furniture is unfinished, ready to be assembled.  Our furniture will be boxed in heavy cardboard but could require a light sanding before finishing due to the robbing of the box during transport.  This light sanding is normal and will not be considered as a defect.

 

If chairs are purchased knocked down (in parts) or semi-assembled (back of the chair and the front legs are assembled), Sylka warranty covers the parts but not the assembly done by the customer.  Sylka is not responsible for the assembly done by a third party.


Finishes (if requested)

If you requested the product to be stained, it is stained, sealed and lacquered (with the exception of natural stain) with high quality products. We use a catalyzed lacquer as the final process to protect your furniture against normal use. This lacquer can take up to 30 days to complete its curing time and we suggest that during this time you take extra care of your furniture. Although we have sourced out a very durable finishing process any finish will be stressed if not cared for properly. Burns, cuts, scratches, dents, watermarks and sun damage will affect the finish quality and therefore not covered by warranty. Also cleaning with detergents, abrasives or other improper cleaning agents will breakdown the finish.  The preceding actions are not covered by this warranty.

 

Minor variations in colour and wood grain will occur between furniture pieces and these are normal. These variations or differences between floor model samples or stain samples or printed illustrations are not covered by this warranty.

 

Chairs and Fabric

Chairs are covered under Sylka limited warranty period of one year. Chairs covered under this warranty are for normal residential use. Sylka will at their sole discretion, repair or replace, any piece or part found by Sylka to be defective in material or workmanship. In addition, damage from misuse, neglect, incorrect maintenance or abuse is not covered under this warranty. We offer a wide variety of upholstery fabrics from an established Canadian company. Sylka does not warranty the durability or colourfastness of the selected fabrics, nor fading, stains from spills, or improper cleaning. Sylka will cover for a period of one year breakdown of cushion and seam damage. Customers who select their fabric from outside the Sylka’s fabric catalogues are not covered by this warranty.

 

Shipping

Damage occurring during the delivery or set up of your Sylka furniture in your home is not covered by this warranty and should be addressed with the party making delivery. 

 

We manufacture any style of hardwood dining chairs and hardwood dining tables, table slides, kitchen chairs

Sylka employs the finest North-American hardwood species available such as: Red oak, Hard maple, Cherry, Birch, Soft Maple, Walnut, Ash, Mahogany

All our chairs are guaranteed to be: Square, Level, No open joints, No residual glue, No machine or sanding marks